If a refund is deemed necessary, we would need the item(s) back in order to process refund.
Exchanges are only valid if wrong size/style has been purchased. Item can be swapped with correct size/style, if available. *unless stated otherwise in product description.
If package comes back to us due to bad address, etc. customers are responsible for paying additional shipping and handling fees to have the item(s) reshipped.
The buyer assumes all responsibilities of claims made with the shipping carrier.
We are not responsible for lost, damaged, or stolen goods. (i.e. tracking number states delivered but did not receive package, etc.)
Please allow 3-6 weeks for fulfillment and shipping.
Any concerns with orders must be received in writing within 7 days of order purchase date.
All other questions, please email itsplantmanp@gmail.com
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